we're here for you
No question is too small or too big for us. Are you looking for the perfect engagement ring, a different diamond quality, or maybe even something completely individual according to your wishes?
We are happy to help you find or create the perfect piece of jewellery, make an appointment or answer all your questions. Our jewelery experts from GISELLE are always there for you.
You can reach us by phone or email using the form below. GISELLE will get back to you as soon as possible.
Of course you are also welcome to visit us without obligation in our GISELLE boutique in Zurich .
Customer support availability:
+41 44 312 11 11
Closed on Mondays
Tuesday. 10:00 - 18:30
Wednesday 10:00 a.m. - 6:30 p.m
Thursday 10:00 a.m. - 6:30 p.m
Friday 10:00 a.m. - 6:30 p.m
Saturday. 10:00 a.m. - 5:00 p.m
In a prime location parallel to the world-famous Bahnhofstrasse, with a view of the lake. The family environment gives the location the ideal ambience. Our professional and cordial team will give you the best possible advice and shopping experience.
Bleicherweg 18, 8002 Zurich
GISELLE'S PROMISE
PERSONALIZATION
No wish remains unfulfilled. Whether it's a simple engraving, a special stone, a redesign of an heirloom or a complete design. We make everything from AZ for you.
Swiss quality
A difference you will see and feel. Our engagement rings are handcrafted by master goldsmiths in our manufactory in Zurich.
Care & Repair
So that your piece of jewelery lasts for generations, we provide the necessary premium jewelery service. We clean your jewelry at any time and free of charge. Of course, we also offer our customers the following services: maintenance, size adjustment, rhodium plating, polishing, diamond settings.
FAQs
In our GISELLE boutique at Bleicherweg 18 in the heart of Zurich you have the opportunity to try on the pieces of jewelry and to discover many other beautiful designs.
For a medium budget, we recommend color G/H and Si1 as good standard quality.
Colour:
With white gold & platinum, definitely choose G. With rose gold and yellow gold, an H is also quite legitimate, since the stone takes on a certain yellow tinge due to the alloy anyway.
Purity:
At Si1 you can expect an "eye-clean" diamond. The inclusions are particularly visible under a magnifying glass.
However, we do not recommend going below Si1. The inclusions can be visible to the naked eye and severely affect the sparkle.
We work with the Swiss ring size standards. You can find important tips & tricks in our ring size help (here) or from our jewelry experts in our boutique in Zurich.
Use this text to answer questions in as much detail as possible for your customers.
Each piece of jewelry is made especially for you. Therefore we ask for a little patience.
If the piece of jewelry is available in our boutique in Zurich, it can be shipped immediately. If not, we pass on the order to our in-house manufactory in Zurich for production. The respective production time can be found on the corresponding product page under.....
If you want to know if a piece of jewelry is available immediately, please contact our customer service at support@gisellejewelry.com
You would like to buy an engagement ring or wedding ring with payment in installments, we would be happy to help you to fulfill your wishes.
The service is handled by a third party. Up to 15k (depending on creditworthiness) can be purchased in installments. You can find out more here.
By far the most important point is your trust in your seller. Buying a diamond is a matter of trust.
The most important factor we value most is the cut of a diamond. Only with a perfect cut does the diamond sparkle as breathtakingly as you wish. At GISELLE, we work with diamonds that are known for their cut. You can find out more about our diamonds here.
Then comes the carat (mainly determines the size/budget), followed by color and purity.
Shipping is offered by GISELLE.
Your finished piece of jewelery will be packaged in our GISELLE box and securely encased in a discreet shipping box.
We ship with DHL against signature and with tracking option.
As soon as the piece of jewelry has been shipped, you will receive a shipping confirmation including tracking number.
